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  • Choose Implicit Clustering (do not cluster AWCM);
  • Wait for install completion. AirWatch Certificate Installation Wizard will open, click Next and choose SQL Authentication. If Internet is accessible, a code must be entered. For offline installation, click Get File and save the *.plist fiel on disk;
  • Go to my.workspaceone.com: My Workspace One menu → My Company → Certificate Signing Portal → Authorize Install → Generate a token (for Internet access);
    OR
  • My Workspace One menu → My Company → Certificate Signing Portal → Authorize Install → Upload Your File (for offline), and upload *.plist file.
  • Save the certs.plist answer file and upload it in the installation wizard, thus ending the installation.
Warning

AirWatch (WOne UEM 1909) services may not start due to timeout error on Windows 2008-2012.

Increase Timeout time in Windows registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control → ServicesPipeTimeout=180000
External link: https://kb.vmware.com/s/article/50105044?lang=en_US

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  • Enter SQL data: in full database name, only enter the server name, do not enter SQL Instance name;
  • Specify the FQDN name for HTTPS access on Admin Console from the inside. Do NOT use a short name of DNS alias. Choose an External DNS name for access via HTTPS on Device Services server. Check the absence of space characters before or after the names. An error in this form may be corrected only by re-installing UEM!
  • Choose Default Web Site as the install target;
  • In Company Profile choose the company name and installation type = Production;
Warning

AirWatch (WOne UEM 1909) services may not start due to timeout error on Windows 2008-2012.

Increase Timeout time in Windows registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control → ServicesPipeTimeout=180000
External link: https://kb.vmware.com/s/article/50105044?lang=en_US

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